I'm not particularly fond of waiting until next Wednesday to call in again asking what's up. Anyways, he had to 'escalate it' and I was supposedly supposed to get a phone call so a manager could 'discuss my options', which obviously hasn't happened. I called in, and spent about half an hour on the phone with a rep, during which it seems like (although he didn't admit it) the drive I own isn't in Toshiba's Canada database, even though it's sold in Canada from Canadian retailers and has Toshiba's name on it. I talked with an acclaim live chat rep (did I mention that live chat is disabled in Canada? I had to try and use a proxy to talk to someone) gave me another phone number for Toshiba Canada, which strangely didn't show up on Toshiba.ca (although it was listed on Toshiba Asia for Canada: go figure). I first tried to contact Toshiba (through the form at ) back on the 3rd, and waited until Tuesday (with no response) to try and call in to phone support because I wasn't able to find any way to do an advanced rma exchange on toshiba's website: after about an hour, I found someone who told me to use acclaim for an exchange: which worked out well, until I got to the address and found it's US only. Here's the opening part of an email chain where they asked me to send them a copy of the invoice 3 times.I've been trying to get a warranty exchange set up for a defective drive for over a week now.
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